After Sales Technical Services

Customer feedback is a very valuable input to achieve higher service levels according to Ferineks quality perspective. Cases are evaluated by our expert staff and triggers corrective and preventive actions in our quality management systems. Necessary actions are taken to prevent the recurrence of the nonconformity.

Ferineks aims to resolve claims of unseen defects that may occur in the materials within 10 days.This process is initiated and followed by our quality personnel. The results obtained are evaluated taking into account the international standard of the relevant material and/or the mutually agreed material properties. In cases where the material is found to be defective as a result of the evaluation, our first priority is resupplying necessary raw materials to our customer’s production line. For this purpose, a new batch is prepared and shipped to replace the defective material as soon as possible.

In order to initiate the claim process and to ensure traceability of the products subject to the claim, the original Ferineks label must be reported to us. In cases where the label does not exist, the traceability chain is broken and accurate production records become difficult to access. For a customer claim to be accepted, the materials subject to the complaint must be in the format (sheet, coil or slice) in which they were shipped by Ferineks. Claim process cannot be continued and thus terminated for raw materials that have been converted into final products.